Part of the soft skills series.
The power or capacity of causing an affect in indirect or intangible ways is one way of defining influence. Influence as a competency is the ability to persuade or convince […]
Excellent customer experiences start with strong employee experiences. Customer experience challenges begin much further upstream than organizations realize. Sixty-four percent of US workers say that the employee experience impacts their […]
Simply stated, Emotional Intelligence is a set of a competencies that enhance your ability to relate positively to others. According to the World Economic Forum they have added emotional intelligence as one of the top 10 skills needed for success. Recognizing, understanding, and managing emotions at work is critical to success in the workplace for […]
Social-emotional self-awareness is the cornerstone of emotional intelligence (EI), signifying your capacity to grasp the intricate interplay of thoughts, emotions, and values in your professional life. Moreover, it's about recognizing how these factors influence your actions, behaviors, and decision-making processes. In addition to this, it encompasses the skill of impartially and realistically evaluating your strengths […]
Working remotely might have been a trend or even a perk but now it is a necessity. According to research from the Society for Human Resource Management (SHRM) nearly three-fourths (71%) of employers are finding the adjustment challenging as a new way of doing business. Managing remote employees boils down to two elements: connection and […]
Supervisors communicate the organizational needs and oversee the day-to-day performance as well as the care and well-being of employees. They are responsible for guidance and support of employee development needs. These responsibilities lead employees toward success within their positions and potentially their careers. Front-line supervisors are traditionally promoted from their individual contributor roles where the […]
There was a Gallup study alleging that quiet quitters make up “more than half” of the U.S. workforce. Quiet quitters are apparently an “epidemic” that is supposedly changing the workplace. But have you heard of quiet hiring, quiet firing, quiet promoting, quiet leading, or quiet thriving? These terms are popping up on social media, professional […]
"Don't judge each day by the harvest you reap but by the seeds that you plant." --Robert Louis Stevenson Every day it matters what you do and how you do it - now more than ever intentionality matters! Inclusive leadership is critical to an organization’s success in attracting and retaining clients and employees alike. According […]
Organizations provide a variety of DEI educational offerings to their staff. Employers would be wise to make sure they are covering training for all staff to include awareness of microaggressions (aka microindignities). These (often) subtle indignities affect your workforce health, morale, and productivity. They creep in and often can lie under the surface. Introducing compassion […]
A toxic work culture can hold your organization back from achieving its goals. Not only can it lead to high rates of turnover and reduced employee productivity that hurts your bottom line, but it's a human-centered problem that can actively harm the people within your organization often characterized by high levels of stress, low morale, […]
