Client: Every year, performance reviews feel like a minefield. Employees get anxious, some get defensive, and I feel like no one actually likes the process. How can I make this easier without losing the purpose of the review?
Consultant: You’re not alone—performance reviews tend to bring out stress in everyone, even when the feedback is positive. The key is to make reviews feel like a regular conversation, not a one-time judgment.
Client: Easier said than done! How do I get my employees to stop dreading them?
Consultant: The best way to avoid the big stress of reviews is to eliminate big surprises. If feedback is only happening once a year, of course people will feel nervous.
You might say:
“Performance reviews should just confirm what we’ve already talked about throughout the year. If anything in your review feels like a surprise, that means I haven’t done my job coaching you along the way.”
This shifts the mindset from “annual verdict” to “ongoing conversation.”
Client: Okay, but what about employees who get defensive when they hear anything negative?
Consultant: That’s natural—no one loves criticism. The trick is to make feedback feel like a tool for growth, not a punishment.
Try this approach:
Frame feedback as a path forward: “One thing that would take you to the next level is improving [specific skill]. Let’s work on that together.”
This makes it about improvement, not just critique.
Client: That’s great for individual reviews, but my whole team complains about the process itself. They think it’s a waste of time.
Consultant: Then it’s time to reframe the purpose. People check out when they don’t see the value.
Try saying:
“This isn’t just about evaluating the past—it’s about setting you up for success moving forward. What do you need from me to help you grow in your role?”
When employees see reviews as their opportunity (not just your assessment), engagement goes up.
Client: That makes sense, but I still need to rate people. How do I keep the process fair?
Consultant: Transparency is key. If ratings feel mysterious or subjective, people will question them.
Before the review, outline:
✔ How ratings are determined
✔ What “exceeds expectations” actually looks like
✔ How this connects to career growth
Then, during the review, you might say:
“Here’s why I rated you this way, and here’s what exceeding expectations would look like. Let’s talk about how you can get there.”
Client: What about the employees who are just… average? They’re doing fine, but not great. I don’t want them to think they’re not valued.
Consultant: Good point. “Meeting expectations” doesn’t mean “not good enough.” The trick is to recognize their contributions while encouraging growth.
Try saying:
“You’re a strong performer in [specific area], and the team relies on you. If you’re interested in growing into more opportunities, we can focus on [specific skill or responsibility]. Let’s talk about your interests and what that looks like.”
This way, they know they’re valued, and they also have a path forward if they want one.
Client: What if someone pushes back and disagrees with their review?
Consultant: Stay open and focused. The goal is conversation, not debate.
You could say:
“I appreciate your perspective. My goal is to help you succeed, and this feedback is meant to support that. Let’s talk through what steps we can take together to keep improving.”
If they’re still resistant, shift the focus to action:
“What would success in this area look like to you? Let’s find a way to get there.”
Client: This is really helpful. So the key is no surprises, clear expectations, and making it a two-way conversation?
Consultant: Exactly! Reviews should feel like part of ongoing growth—not an annual judgment. If you set that tone, your team will be less stressed and more engaged.
And if you need help refining your review process, we’re always here to support you.