Author: Laurie Grenya

Client: One of my employees came in waving job postings they found online. They’re saying those jobs pay more and are demanding I match it with a raise. How do I handle this without losing them—or caving just because they saw an ad?

Consultant: This comes up frequently. Online postings can be misleading—sometimes inflated to attract candidates, or tied to roles with very different responsibilities, requirements, or locations. The key is to acknowledge the concern, explain how your pay structure works, and redirect the conversation toward their role and growth.

Client: So, I can’t just say, ‘That’s not how this works’?

Consultant: Tempting, and not the best approach. That could make them feel dismissed. Instead, you could say something like:
I appreciate you bringing this up. Job postings don’t always reflect the full picture—responsibilities, qualifications, and benefits matter too. Let’s talk about how our pay structure works here and review where your current role fits within it.

This acknowledges their point while keeping the discussion grounded in your organization’s practices.

Client: What if they push back and say, ‘I could go get this job tomorrow and make more’?

Consultant: Stay calm and don’t turn it into a dare. You might respond:
I understand you’re seeing opportunities out there. Our goal is to keep pay competitive and fair within the market and our budget. If you’d like, we can review the career paths here and what it would take to increase your earnings with us.

This shifts the focus from a threat to a constructive conversation.

Client: What if the posting really does show higher pay for a similar job?

Consultant: That’s worth noting. Sometimes market conditions change faster than pay ranges are updated. If you hear the same trend from multiple employees or notice turnover risks, it may be time for a market review. You could say:
Thanks for sharing that. We regularly review our pay to ensure competitiveness, and I’ll take this into consideration. For now, let’s talk about your role, your goals, and how you can continue to grow here.

That shows you take their input seriously without making a knee-jerk promise.

Client: What if they won’t let it go and keep saying, ‘I deserve more now’?

Consultant: That’s when you set boundaries. Be clear about process:
I hear your concerns, and compensation reviews happen at [specific time—annual cycle, performance review, etc.]. I’ll make sure your input is considered, and in the meantime, let’s focus on your development goals.

This reinforces structure and fairness.

Client: What if they start telling coworkers about the job postings and stirring things up?

Consultant: Pay rumors can spread quickly. Be proactive. Consider sharing general information with the team about how pay ranges are set, the difference between postings and actual offers, and your commitment to reviewing pay structures regularly. Just remember—stay high-level and don’t reference specific employees.

Client: Okay, so the steps are: listen, explain the process, redirect to their own role, and review if needed?

Consultant: Exactly. You don’t want to dismiss the concern, and you also don’t want to let a single job ad dictate your pay structure. Acknowledge, explain, redirect, and—if a real market shift is happening—address it strategically.

And if you’d like help reviewing market data or creating messages for employees about how pay is determined, we’re here to support you.

Client: I need help. We had a new employee start before we completed their reference checks. Now that we’ve finally heard back, I’m concerned about what we learned. Can we just let them go?

Consultant: That’s a tough situation, and it happens more often than you’d think. The first step is to pause and determine whether the concerns are about performance, behavior, or credibility. Then you need to consider what’s been documented since they started with you.

Client: Well, the reference check mentioned reliability issues in their past role. But so far, this employee has been on time and seems engaged. Do I still have grounds to end things?

Consultant: Not automatically. References can be useful, yet they don’t outweigh your own observations. If the employee is performing well now, terminating just because of something in their history could create risk—especially if there’s no current performance issue.

Client: So, I just ignore what I found out?

Consultant: Not ignore—use it as insight. Consider whether the concerns are something you can monitor or coach on. For example, since reliability was mentioned, you could keep a closer eye on attendance and deadlines. If problems emerge, you’ll have both past context and current documentation to address them.

Client: What if the reference brought up something more serious, like dishonesty?

Consultant: That changes the conversation. If the issue calls into question their integrity or accuracy of information provided in the hiring process, you’ll need to check your application documents. Did they misrepresent anything? If yes, that can be grounds for termination—provided you follow a consistent process and document the discrepancy.

Client: But isn’t this what probationary periods are for? Can’t we just release them because we don’t think it’s going to work out?

Consultant: Yes and no. Probationary periods don’t erase your obligations under employment law. Even in at-will states, you want to ensure the reason for separation is legitimate, nondiscriminatory, and documented. Ending employment too quickly after starting—without cause—can raise questions.

Client: So, what’s the safest move right now?

Consultant: Evaluate what you’ve seen firsthand. If there are no current issues, keep them and set clear expectations moving forward. Document what you found in the reference check and use it as a watch point. If there are real performance or conduct concerns—either now or if they arise—you’ll have grounds to act. If you choose to end employment now, make sure you have clear, job-related reasons and follow your state’s final pay requirements to the letter.

Client: That makes sense. I guess the key is to base decisions on what’s happening now, not just on the past.

Consultant: Exactly. References are one piece of the puzzle, not the whole picture. Use them as insight, not as a sole basis for termination—unless they reveal something that clearly conflicts with what the employee represented to you. In those cases, document carefully and proceed with caution.

When hiring shortcuts happen—and they do—it’s important to know how to cleanly untangle the situation. If you need help designing a process that ensures background and reference checks are completed before day one, or guidance on handling sticky post-hire discoveries, we’re here to support you.

Client: I need to roll out a new policy, but I already know some employees are going to push back. How do I introduce it without creating a mutiny?

Consultant: Great question. Rolling out an unpopular policy is part communication strategy, part timing, and part trust-building. The goal is to minimize resistance and maximize understanding.

Client: So, should I just drop it in an email and hope for the best?

Consultant: That’s one way to guarantee eye rolls. Email is fine for documentation, and face-to-face conversation (or virtual meeting) shows respect and gives employees a chance to ask questions. People want to know why the policy exists and how it affects them.

You might say:
“We’ve introduced this policy to address [specific reason]. I know changes aren’t always easy, and I want to take time to explain what this means and answer your questions.”

This frames it as collaborative rather than top-down.

Client: But what if they start pushing back right there in the meeting?

Consultant: Expect pushback. Plan for it. Acknowledge concerns without backpedaling.

Try this:
“I hear your concerns, and I understand this change may feel inconvenient. The purpose of this policy is to [state benefit—compliance, fairness, consistency, safety]. We’ll monitor how it’s working and make adjustments if needed.”

That way, you’re empathetic and firm.

Client: Should I explain every single detail, or keep it general?

Consultant: Be transparent about the reasoning and the main points, and then provide resources for the details.

Say something like:
“The written policy has all the specifics, and we’ll make it available to you. Today, I want to walk through the highlights and how they connect to our organizational goals.”

This keeps the conversation digestible.

Client: What about employees who just refuse to accept it and keep complaining?

Consultant: That’s where leadership consistency comes in. If managers waffle, employees see the policy as optional. Reinforce that it’s not a debate about whether the policy exists—it’s about supporting everyone in following it.

You can say:
“I understand you’re frustrated, and I appreciate your perspective. The policy is in place and applies to all of us. Let’s talk about how I can help you adjust to it.”

Client: Should I try to ‘sell’ the benefits, or just stick to the facts?

Consultant: Do both. Stick to the facts so people understand the necessity, and highlight benefits where possible. Even if the benefit isn’t immediate for them personally, link it to fairness, consistency, or long-term improvements.

For example:
“This policy helps us ensure fairness across the organization. Everyone will be held to the same standard, which prevents confusion and protects all employees.”

Client: Okay, but what if they say, ‘We’ve always done it the other way. Why change now?’

Consultant: That’s the most common response to change. Acknowledge the past while pointing forward.

Say:
“You’re right—we’ve done things differently before. As our organization grows and laws/needs change, we need to adapt to stay compliant and consistent. This is about making sure we’re prepared for what’s ahead.”

This shifts the focus from nostalgia to necessity.

Client: So, the big picture is—communicate openly, be firm and empathetic, and show how it connects to the bigger goals?

Consultant: Exactly. Rolling out an unpopular policy isn’t about making everyone like it—it’s about helping them understand it and ensuring consistent application. Clear reasoning, respectful communication, and steady follow-through make the difference.

And if you ever need help drafting rollout talking points, training managers, or managing employee reactions, we’re here to support you.