Important Bulletin from the Oregon Employment Department

Important information about Unemployment Insurance Benefits launching in Frances Online

The Oregon Employment Department is launching Unemployment Insurance (UI) benefits through Frances Online. The new UI benefits system is scheduled to go live through Frances Online on Monday, March 4.   

Here is what you need to know:

• Frances Online will not be available during the migration.
  The Frances Online website will be unavailable from 5 p.m. on Wednesday, February 28, to 8 a.m. on Monday, March 4.
• Customer service by phone or email will not be available.
  Phone lines for UI, Paid Leave Oregon, and employer contributions will be unavailable from 8 a.m. on Wednesday, February 28, to 8 a.m. on Monday, March 4.

Here is what you can do:   

• Finish any outstanding tasks you need to do in your Frances Online account before it goes offline at 5 p.m. on February 28. You will not have access to any account information in Frances Online from 5 p.m. Wednesday, February 28, until 8 a.m. Monday, March 4.
• Note that our staff will not be answering phone calls or emails starting at 8 a.m. from Wednesday, February 28, until 8 a.m. Monday, March 4.
• To reduce processing delays during this time frame, please respond to all requests for information promptly.

We understand this may cause an inconvenience. We are doing everything we can to make this process as easy as possible. We encourage you to review all correspondence from the Oregon Employment Department in the coming weeks.

Visit the Employer page of the OED website and follow us on social media (Facebook, LinkedIn) for important updates about the migration. 
Thank you for your patience.