Performance Management

INTRODUCTION TO PERFORMANCE MANAGEMENT
1
DEVELOPING A PERFORMANCE MANAGEMENT SYSTEM
3
PURPOSE AND BENEFITS OF PERFORMANCE MANAGEMENT
3
PERFORMANCE MANAGEMENT AS A CYCLE
4
PROBLEMS OR BARRIERS TO PERFORMANCE MANAGEMENT
7
DEVELOPING THE PERFORMANCE EVALUATION
8
PURPOSE AND BENEFITS OF PERFORMANCE EVALUATION
8
DEVELOPING THE PERFORMANCE EVALUATION PROCESS
9
PERFORMANCE EVALUATION CRITERIA
11
Traits
11
Results
12
Behavior
12
SETTING PERFORMANCE STANDARDS
13
PERFORMANCE DIMENSION ANALYSIS
14
GOAL SETTING
14
PERFORMANCE EVALUATION FORMS
15
EMPLOYEE PARTICIPATION IN THE EVALUATION PROCESS
15
EVALUATIONS FOR MANAGERS
16
RELATIONSHIP TO COMPENSATION SYSTEM
16
THE EVALUATION DISCUSSION
17
PREPARING FOR THE PERFORMANCE EVALUATION
17
STRUCTURE OF THE DISCUSSION
17
Opening
17
Employee Comments
17
Supervisor Comments
17
Planning/Goal Setting
18
Pay Increase
18
Closing
18
TONE OF THE DISCUSSION
18
DISCUSSION TECHNIQUES
18
OTHER INPUT IN THE EVALUATION PROCESS
20
SELF EVALUATIONS
20
TEAM APPRAISALS
20
PEER APPRAISALS
21
CUSTOMER QUESTIONNAIRES
21
SUPERVISOR APPRAISALS
21
TRAINING
22
SUPERVISORY TRAINING
22
Contrast Effects
22
First Impression
22
Halo Effect
22
Similar-to-Me Effect
22
Central Tendency
23
Leniency/Strictness
23
Error of Recency
23
Rater Bias
23
EMPLOYEE TRAINING
23
REWARDS
24
PAY FOR PERFORMANCE MATRIX
24
LUMP SUM INCREASES
25
LEGAL IMPLICATIONS OF PERFORMANCE EVALUATIONS
26
UNLAWFUL DISCHARGE
26
ILLEGAL DISCRIMINATION
26
OTHER ORGANIZATIONAL IMPLICATIONS
27
PERFORMANCE MANAGEMENT AND HIRING
27
CAREER MANAGEMENT
27
EMPLOYEE DEVELOPMENT
27
PERFORMANCE MANAGEMENT AND TRAINING
28
PERFORMANCE MANAGEMENT AND A QUALITY–ORIENTED CULTURE
29
CONCLUSION
30
FORMS APPENDIX
31
GENERAL APPENDIX
65