Client: I’ve got an employee who’s constantly going above and beyond—but sometimes too far. They’re stepping into other people’s roles, taking over decisions they shouldn’t, and it’s starting to create friction. They mean well, but it’s getting disruptive. How do I handle it?
Consultant: It’s a classic case of over-achievement turned overstep. Their energy is valuable—and it needs direction. The goal is to keep their motivation without letting them derail roles, boundaries, or team trust.
Client: I don’t want to shut them down—they’re one of my hardest workers. But they’re stepping on toes.
Consultant: That’s the right instinct. You want to coach, not crush. Start by affirming their contributions—and then re-center the conversation on structure and roles.
Try this:
“I really value your initiative and the energy you bring to your work. At the same time, I’ve noticed you’re stepping into areas that aren’t part of your role, and it’s starting to cause confusion for others. Let’s talk about how to channel your drive while keeping clear boundaries.”
Client: What if they say, ‘I was just trying to help’?
Consultant: That’s likely—and it’s true. Reinforce that intent doesn’t cancel out impact.
Say:
“I know your intention is to support the team, and I appreciate that. And when roles get blurred, even with the best intent, it can lead to confusion and missed expectations. Let’s work together on where your role ends—and where support is still welcome.”
Client: Should I adjust their job to give them more responsibility?
Consultant: Only if it makes sense operationally. If they’re ready and the organization has room for it, explore it. But don’t reward boundary-crossing with promotion by default.
You might say:
“Let’s explore opportunities for growth in a structured way. If you’re interested in broader responsibilities, we can talk about what development or steps are needed to prepare you for that.”
Client: What if they’re intimidating others without realizing it?
Consultant: That’s a big flag. Overreach can feel like micromanagement or mistrust to coworkers—even when unintentional.
Address it with:
“I’ve heard some feedback that your involvement in certain areas is making it harder for others to own their work. That wasn’t your intent, but it is the impact. Let’s talk about how we can help you lead from within your role, without overstepping others.”
Client: What if they keep doing it?
Consultant: Then it shifts from coaching to correction. Document the behavior and clarify consequences.
Say:
“We’ve discussed boundaries and expectations, and I’m still seeing some overreach. I need you to stay within your role, and if that doesn’t happen, we’ll have to move to a formal discussion.”
Client: So, the message is: Stay ambitious—but stay in your lane?
Consultant: Exactly. Encourage drive. Reinforce structure. And when needed—draw the line.
Recap:
✔ Acknowledge intent, manage impact
✔ Clarify roles and expectations—early and often
✔ Offer growth paths, not free rein
✔ Address peer impact directly
✔ Coach first, correct if necessary
And if you need help drafting role clarity tools or coaching high performers—we’re here to support you.









