Recruitment and Selection

INTRODUCTION
3
GENERAL LEGAL CONSIDERATIONS
4
PRE-RECRUITMENT PROCESS
6
NEEDS ASSESSMENT
6
DEFINING THE JOB
6
Job Analysis
6
Job Description
7
Job Specifications
7
ADA Considerations
8
STAFFING OPTIONS
8
BUDGET/APPROVAL
9
RECRUITMENT STRATEGY
10
RECRUITMENT PROGRAM
10
RECRUITMENT PROCESS
10
APPLICANT SOURCING
11
Internal Job Posting
11
Employee Referral Program
12
Online Recruitment Web Sites
12
Classified Advertising
12
Employment Agencies and Search Firms
14
High Schools and Community Colleges
15
College Recruitment and Relations Programs
15
Labor and Community Organizations
15
Job Fairs
16
Open Houses
16
Re-deployment/Downsizing
16
Contingency/Temporary Employees
17
Unsolicited Resumes
17
Informational Interviews
17
International Recruiting
17
Other
18
SELECTION PROCESS
19
SCREENING AND SELECTION
19
SELECTION TOOLS
19
Pre-screen Resumes Using Job Criteria
19
Supplemental Questionnaires
20
Telephone Pre-screening
22
Employment Testing
22
Work Samples
24
Pre-hire Drug and Alcohol Screening
25
Post-offer Medical Exams
25
Reference Checking
26
INTERVIEWING
28
LEGAL CONSIDERATIONS
28
Interviewing Protected Class Applicants
31
Examples of Questions NOT to Ask in the Interview Process
32
ADA Interview Do’s and Don’ts
34
INTERVIEW PROCESS
37
Goals of the Interview
37
Team Approach
37
Selecting Interviewers
38
Setting Up the Interview
38
Reviewing the Resume and Employment Application
38
INTERVIEW PREPARATION
38
Preparing For The Interview
38
Reviewing the Job Description and Specifications
39
Developing Questions/Interview Guide
39
Sample Interview Questions
40
Behavioral Interviewing
49
Selling the Organization
53
STEPS TO CONDUCT THE INTERVIEW
53
Establish Rapport
53
Explain Purpose and Set Agenda
54
Gather Information
54
Describe the Job and the Organization
55
Employment-At-Will Considerations
55
Questions and Supplemental Information
55
Conclude the Interview
56
Common Interviewer Errors and the End Result
56
POST INTERVIEW PROCESS
57
Evaluating Information
57
Common Evaluator Errors
57
Check References
58
Selecting the Best Candidate
58
ADA Considerations
59
Status Update for Candidates
59
The Job Offer
59
Negotiation
60
ADMINISTRATION
61
EMPLOYMENT APPLICATION
61
RECORDKEEPING
61
RECRUITMENT AND SELECTION AIDS
63