Table of Contents

INTRODUCTION
1
UNDERSTANDING EVALUATION
2
EVALUATION AND PLANNING
2
BENEFITS OF EVALUATION
2
APPROACH TO EVALUATION
2
UNDERSTANDING THE FRAMEWORK OF THE EVALUATION PROCESS
4
DEVELOPMENT AND CLARIFICATION OF EXPECTATIONS
4
PURPOSE AND USES OF A JOB DESCRIPTION
4
MANAGEMENT OF THE EVALUATION PROCESS
5
FREQUENCY OF EVALUATION
5
WHO SHOULD MANAGE THE EVALUATION PROCESS
5
WHO CONDUCTS THE EVALUATION
6
TYING THE EVALUATION PROCESS TO THE BUSINESS OBJECTIVES
6
HOW TO MAINTAIN CONFIDENTIALITY
6
INFORMATION GATHERING
7
WHERE TO OBTAIN THE INFORMATION
7
HOW TO OBTAIN THE INFORMATION
8
COMPENSATION AND THE EVALUATION PROCESS
9
DETERMINING THE APPROPRIATE COMPENSATION PACKAGE
9
IRS GUIDELINES
10
EVALUATION CRITERIA
12
QUANTITATIVE CRITERIA
12
QUALITATIVE CRITERIA
12
THE EXECUTIVE DIRECTOR’S PERSPECTIVE OF EVALUATION
13
PROBLEMS WITH PERFORMANCE EVALUATIONS
14
CONTRAST ERROR
14
FIRST IMPRESSION ERROR
14
HALO/HORN EFFECT
14
BIAS ERROR
14
STRICTNESS, LENIENCY OR CENTRAL TENDENCY ERRORS
15
RECENCY ERRORS
15
TIPS FOR PERFORMING THE EVALUATION
16
EVALUATION TIMETABLE
16
GENERAL GUIDELINES
16
THE EVALUATION PROCESS – STEP BY STEP
18
CONCLUSION
19
APPENDIX
20