Table of Contents

INTRODUCTION
1
WHAT IS ALTERNATIVE DISPUTE RESOLUTION (ADR)?
2
METHODS OF ALTERNATIVE DISPUTE RESOLUTION
3
ARBITRATION
3
MEDIATION
3
MEDIATION-ARBITRATION (MED-ARB)
4
CONCILIATION
4
FACILITATION
4
COURT REFERRAL
4
FACT FINDING
4
NEGOTIATION
4
MINI TRIAL
4
OMBUDSPERSONS
5
PEER REVIEW PANELS
5
WHEN TO USE ADR
6
TRENDS IN ALTERNATIVE DISPUTE RESOLUTION
7
USE OF ADR
7
TYPES OF ADR BEING USED AND SATISFACTION LEVEL
7
MANDATORY ARBITRATION CONCERNS
7
MANDATORY ARBITRATION
8
VOLUNTARY ADR VERSUS MANDATORY ARBITRATION
9
SHRM’S POSITION
10
DESIGNING AN ADR PROGRAM
11
ADR IN ACTION
12
ADR AND HARASSMENT
12
THE PEER REVIEW PROCESS
13
WHO SHOULD CONSIDER ADR?
15
HELPFUL HINTS FOR IMPLEMENTING ADR
16
TOP MANAGEMENT SUPPORT
16
DECIDING ON THE TYPE OF ADR
16
CHOOSING AN ARBITRATOR/MEDIATOR
16
GROUND RULES
17
PEER REVIEW PANEL
17
CONCLUSION
18
APPENDIX A: SAMPLE ADR PROCESS
19
APPENDIX B: ADR RESOURCES
32